Throughout our many years in operation, we have worked to perfect our operations and processes to provide the most efficient and highest quality service to our clients.
We have tried and tested processes in place to reduce the time you spend translation project managing, freeing you up to concentrate on other tasks important to your business.
Our translators are involved in the translation process right from the moment the agreement is signed, through to the final completion of the project, customer confirmation, and signoff.
We ensure that our translators take you through step by step the plan of action, with agreed actions, responsibilities and timescales to be followed.
This ensures we deliver consistent quality in our translations.
Our workflow includes:
1. Your account manager will establish your needs
This starts as soon as the contract is agreed. Your account manager will arrange a call to talk to you to determine your translation or interpretation requirements and to develop a plan of action that best suits your needs. Timescales are discussed and agreed. No one is left in the dark about what needs to be done, and by who.
2. Plan agreed and signed off
Once we have a mutually agreed plan, we will sign it off an get to work.
3. The translation/interpretation process
When translating, this is the point that you can relax and go about your other business tasks as your translator gets to work. The translator will follow the agreed plan and touch base when the plan demands, whilst also making contact should any unforeseen circumstances arise. If agreed, our translator will send you completed translated sections of the documents as they are completed.
When the translation is complete you will be sent the final full translation. A meeting is held to discuss your thought and feedback, and final confirmation and closure of the project are agreed. In the rare occurance you require amendments, this is discussed and agreed before the translator goes away to process the amendments.
For interpreting assignments, the interpreter will normally arrive a minimum of 30 minutes in advance of the meeting. Our interpreters will be suitably dressed (we will ask you this) and ready to go when your need so desires. When the day is over the interpreter will hold a short meeting with you to discuss how the day went, look for feedback and any recommendations going forward. If there are more days required, our interpreter will also seek confirmation of timings and requirements.
We pride ourselves in offering a premium service and are always willing to hear your suggestions.
Our main goal when projects are completed is to receive an excellent testimonial from our clients, that help us showcase our services.